How can we help you today?!!!

Our Monthly Subscription Box

  1. How much a box cost?
    We are offering two different plans at this stages. Our Fantastic Four box, which includes 4 sheet masks is $14.99 per month. Our 8 Team Box, which includes 8 sheet masks is $27.99 per month.
  2. What is included in the box?
    The box includes 4 to 8 hand-picked, premium Korean sheet masks (4 masks in Fantastic Four Box and 8 masks in the 8 Team Box). We also include a brief guide for each and every sheet mask for you to get masking straight away and to help you understand exactly when and how to use your sheet masks to achieve their best results.
  3. How about shipping cost?
    We offer free standard shipping for all our monthly subscription box. You know, we love you!!! Express shipping is available for $10. We are currently not offering international shipping. Any further info regarding shipping, please refer to our Shipping Policy for further information.
  4. What is the cut-off date to order a box?
    The cut-off date to order the current month box is the 25th day of each month. If you subscribe after the cut-off date, you will be receiving our following month box.
  5. When do you ship?
    For existing subscribers, we will pack and ship out to your nominated address via Standard Shipping before the 3rd day of every month. For new subscribers, we will process and ship your box within 24-72 hours after your subscription has been successfully submitted.
  6. When will I be billed?
    Subscribers are billed immediately for their first purchase. Recurring orders are billed on the first day of every month.
  7. How do I cancel my subscription?
    Oh babe, I am sorry to see you go. But as promised, you can cancel your subscription at any time with no penalties or hidden fees. You can simply log in to Your Account, go to subscriptions page and cancel your subscription. Or you can just email us and we will do the work for you.
  8. Can I receive a refund on a box I already ordered?
    Yes. If your order has not been shipped, you can email us and a full refund will be deposited into your method of payment. Recurring auto debit charges will have to be canceled before the first day of every month.

    If you wish to request for a refund once you’ve received your box, you must first return all item(s) in the box to us in their original condition within 14 days at your own expense.

    Please refer to our Return/Exchange Policy for further info.

Shipping and Returns

  1. When do you ship my order?
    Your order is usually processed and left our warehouse within 24-72 hours.
    You will receive an email notification (with tracking numbers) once we send it off.
  2. How much is shipping cost?
    Please visit our Shipping Policy page for all the details you need regarding shipping
  3. Do you offer returns or exchange?
    Yes.We love you and always want you to be happy so please visit our Return/Exchange page for detailed info about how to request a return/exchange.
  4. Do you ship internationally?We are so sorry but we aren’t able to reach you yet. We are working really hard to make that happen..

PRODUCTS

  1. Does my mask expire?
    Yes and it is important for you to check the expiry date on your mask’s package before applying. The expiry date is embossed on every individual package so you won’t miss it.
  2. Where can I find the ingredient list?
    All masks included in our boxes can be found in our Online Shop, along with ingredients list and benefits
  3. Where should I store my mask
    Masks are easy babes so you only need to leave them at a cool place (less than 30 degrees) but of direct sunlight . For extra cooling and soothing effect, put your masks in the fridge on hour prior to use.
  4. What if I get an allergic reaction?
    If you know you are allergic to certain ingredients, please email us at hello@twelvestore.com.au before making an order, as well as check for the product descriptions and ingredients list on our website.If you are unsure about a product, we recommend to patch test the product on small area first.

    If any reactions happen, please discontinue to use the product immediately and seek medical attention if necessary.

    We are so sorry if that happens. However, we are not liable of any reactions that you develop and cannot offer replacement or returns.